Opportunity
A part of the work that could improve and is worth evaluating. It is not yet a validated solution.
Resources · GlossaryUnderstand the project
Understand the project
without getting lost in the words.
Concepts we use to explain the work, data, controls and decisions. Language should support collaboration.
16 terms
Process
A sequence with a starting point, required information, people involved and a recognisable outcome.
Source of record
The location and version considered valid for a specific piece of data or document.
Scope
The work included, its limits and the conditions that must be ready before starting.
Baseline
The initial reference used to compare whether the improvement has changed anything useful.
Evidence
Information that supports a conclusion. We distinguish what has been verified from what is stated, assumed or unknown.
Integration
A connection that allows tools to exchange information or act within a defined process.
Minimum permission
Access limited to what a function needs, without exposing more information or actions than necessary.
Human review
A point where a person checks and decides with context and a specific criterion.
Exception
A case that does not fit the usual path and needs a different response or review.
Acceptance criterion
An agreed condition used to verify that the outcome is ready for use.
Recovery
The way to review a failure and continue or return to a stable version without losing work or duplicating actions.
Idempotency
Ensuring that repeating the same event does not trigger an action that has already been completed.
Observability
Enough information to understand what is happening, what failed and what needs attention.
SOW
Statement of work: included work, deliverables, dependencies and acceptance.
DPA
Data processing agreement defining instructions and responsibilities when data is processed on behalf of a client.
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