Make sure the work reaches the next team ready.
Connect statuses, deliveries and owners to reduce waiting and incomplete handovers. Coordination is designed between people, not only between applications.
Each area finishes its part. The whole still waits.
A sale is closed but information is missing before work can start. A job is delivered but no one informs administration. The improvement lies in the handover: what information must arrive, what condition allows the work to continue and who resolves an exception.
This is how the work could move forward.
Design example, not an active integration or a client case.
- 01Prepare
Define what must be ready before each handover.
- 02Transfer
Send the minimum context to the next owner.
- 03Check
Verify that receipt has been completed.
- 04Recover
Resolve a failure without duplicating work.
- 05Measure
Review waits, errors and hand-offs between teams.
What we need
to understand first.
It is a Growth opportunity when the starting processes already have sufficient evidence. If it is not yet clear how a handover works, the Audit allows us to reconstruct it first.
Work statuses
What it means to be ready, blocked, accepted or completed.
Handover context
Documents and data needed for the next step.
Responsibility rules
Who continues, who approves and who handles a blockage.
What we do not delegate by default.
A handover is not considered complete merely because an attempt was made to send it. If a connection fails, the work must remain visible and there must be a recovery path. Extensions are tested without breaking what came before.
Time
Time between a hand-off and its use.
Continuity
Incomplete or repeated handovers.
Quality
Blockages without an owner or next action.
A situation
you may recognise.
The sales team approves a job. Before passing it to operations, the system checks that there is a defined scope and the necessary documents. If an approval is missing, it does not silently open an incomplete order: it alerts the owner and retains the context.
The Scan compares opportunities. The Audit validates the sources, process and dependencies when greater depth is needed.
Is this the work slowing you down today?
Let’s start by understanding how it happens in your company and what change would make sense to test.